Breezily for Airbnb hosts
Reply to guests the way a great host would.
Discounts, refunds and complaints: get the read first, then a reply you can send or edit.
They said: Hi! Your flat looks perfect for us
They said: would you do £90 a night instead of £120? it's for 6 nights
Read the room
A hopeful ask with a long stay attached. Meet them partway on a long stay. Or hold the price and add something small.
Thanks, glad you like it! I can't do £90 but I can do £105 a night for 6 nights. Shall I send you a special offer?
Thanks for asking. The rate is set for the season. I'm happy to give you a 1pm late check-out if that helps.
A worked example. Replies are suggestions you can edit.
AI replies for Airbnb hosts
Say no to a discount, keep the booking
Meet them partway on a longer stay or hold the price and add something small.
Handle a refund request fairly
When something really went wrong, name it, fix it and offer something in proportion.
They said: the wifi didn't work for the whole first night
They said: i work remotely so this was a big problem. i think a partial refund is fair
Read the room
A real problem and a reasonable tone. Name it, say what you have fixed, then offer something in proportion.
You're right, that's not good enough and I'm sorry. The router's been replaced. I'll refund the first night through Airbnb today.
Really sorry about that. Is it working now? If not I'll have someone there this morning. Once it's sorted I'll refund the first night.
Answer a complaint before the review
An upset guest wants it fixed and to feel heard. Get a calm reply that does both.
They said: the place wasn't clean when we arrived. hair in the shower and crumbs everywhere
They said: expected better for the price tbh. will be mentioning it in my review
Read the room
Upset and documenting it. They want it fixed and to feel heard. Fix the stay and leave the review alone.
I'm really sorry, that's not the standard I aim for. My cleaner can be there within two hours. What time suits you?
Sorry, you shouldn't have walked into that. I'll send the cleaner back today and refund the cleaning fee.
Questions
Does Breezily connect to my Airbnb account?
No. It only sees the guest message you highlight, paste or screenshot. It does not log in to Airbnb or read your inbox. The message is sent to our server to write the reply and is not stored by default.
Will it sound like me?
You are the host and the author. Pick a reply, edit it or make it Warmer or More professional in one tap. Save your check-in and house rules messages as saved replies.
Does it work with Booking.com and other platforms?
Yes. It works with any message you can highlight or paste in Chrome. You can also add a screenshot from your phone. The iPhone keyboard is in pilot and the Android keyboard is coming soon.
Situation guides
Breezily is not affiliated with the apps named on this page. How your messages are handled.
Get this in your keyboard
Breezily reads the message, tells you what is going on and gives you replies to pick from. In Chrome today. Keyboards for iPhone and Android on the way.