Airbnb host message templates for every stage of a stay

Hi [guest name], thanks for getting in touch. Yes, [dates] are free. The flat suits [number] comfortably and [answer to their question]. If it looks right, you can book straight through the listing and I'll send everything you need before you arrive.

Hi [guest name], your booking for [dates] is confirmed. Thank you for choosing us. I'll message you on [day] with check-in details and directions. If anything comes up before then, just message me here.

Thanks for asking, [guest name]. I keep my prices the same for everyone so I can't take money off the nightly rate. What I can do is [small extra, e.g. a late checkout if the next night is free]. Let me know if you'd like to go ahead.

Hi [guest name], if you can stay [number] nights instead of [original nights] I can offer [discount] off the total. I'll send you a special offer through the app if that works for you.

Hi [guest name], looking forward to having you on [date]. Check-in is from [time]. The address is [address] and the key is in [key location], code [code]. Wi-fi is [network] / [password]. Parking: [parking note]. Message me here if you get stuck.

Good news, [guest name]. The place will be ready by [time] so you're welcome to come in then. I'll message you if that changes on the day.

I'd love to say yes, [guest name]. I have guests leaving that morning and the cleaners need until [time]. You're welcome to drop your bags at [bag drop option] from [earlier time] and head out for lunch.

Hi [guest name], I can't promise early check-in yet because it depends on the guests before you. I'll know by [time] on the day and will message you straight away either way.

Hi [guest name], just checking you got in OK and found everything. If anything isn't right, tell me tonight and I'll sort it quickly.

Sorry about the [problem], [guest name]. Thanks for telling me. [Fixer] can come at [time] today. If that time doesn't suit, tell me what does and I'll rearrange.

Hi [guest name], I hope you're enjoying the stay. A neighbour has mentioned some noise after [time]. Could you keep it down from then on? The building is strict about it and I'd hate for it to cause you any trouble.

Glad you want to stay longer, [guest name]. [Dates] are free and the rate is [price] a night. Send a change request through the app and I'll accept it straight away.

Hi [guest name], a quick reminder that checkout is at [time] tomorrow. Please leave the keys in [key location] and pop any rubbish in [bin location]. No need to strip the beds. Safe travels home.

Thanks for staying, [guest name]. You left the place lovely. I've left you a review and you'd be welcome back any time.

Thank you, [guest name]. It was a pleasure hosting you and I'm glad [detail they mentioned] made the trip. The door is always open if you're back in [area].

Thank you for the feedback, [guest name]. You're right that [fair point] and I've since [what you changed]. I'm sorry it took the shine off your stay. [Point you disagree with, stated as a fact, once].

I'm sorry the [problem] spoilt part of your stay, [guest name]. That shouldn't have happened. I'd like to refund [amount or nights] for it and I'll send that through the app today. Thank you for being patient while it was fixed.